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Patrol, Call Out and Response Officer

Cart Horse Protection Association has a vacancy for a Patrol, Call Out and Response Officer, with a base in Epping.

We seek a candidate who has good networking skills with an ability to work with people from all walks of life. He/she will also have good time management skills and an ability to work under pressure.

The primary role for this position will be to conduct patrols, by vehicle, in areas where working cart horses work and to respond to call-outs from members of the public and law enforcement; enforcement of the CoCT Animal by-law and networking with security companies, neighbourhood watches and law enforcement.

Candidates must meet the following entry requirements:

  • Unendorsed Code EB drivers licence with experience in trucking horses an advantage
  • Equine knowledge & experience an advantage
  • Strong organisational skills
  • Excellent time management skills
  • Good level of physical fitness
  • Proven experience of work both as part of a team and independently
  • Proven interpersonal skills
  • An ability to co-ordinate multiple tasks at one time
  • Good administrative skills
  • Law enforcement/Security training an advantage
  • Grade 12 level of education
  • No criminal record
  • Good communication skills – fluency in English and Afrikaans essential
  • Ability to think logically and have good judgement
  • Accurate report writing ability
  • Ability to problem solve

Salary package offers benefits and remuneration commensurate with experience. To start immediately.

Application deadline 15 June 2024

Note: If you have not received any response within 21 days, kindly assume your application to be unsuccessful.

Job title: Patrol and Call Out and Response Officer

Reporting: Reports to General Manager

Work base station: Epping Clinic Headquarters

Working hours:
08h00–16h30 Monday to Thursday
08h00 – 16h00 Friday

After hours: As per the roster, every 2nd weekend Saturday and Sunday for 4 hours

Job purpose:
To conduct patrols in areas where working cart horses work and to respond to call-outs from members of the public and law enforcement.
The enforcement of the City of Cape Town’s Animal By-Laws. Chapter 4 – Working Equines.
Networking with security companies, neighbourhood watches and law enforcement.
The primary role of the Patrol and Call Out and Response Officer includes, but is not limited to:

Operational:

  • Provide and co-ordinate effective and timely Patrol Call-Out and Response services to the working cart horses, owners, drivers and members of the public.
  • Enforce the APA.
  • Develop, plan and implement a strategy for road patrols in the areas where horses work.
  • Plan regular roadblocks on the routes taken by the working horses.
  • Respond to call-outs from members of the public and law enforcement and provide them with the necessary feedback once the complaint has been dealt with.
  • Complaint follow-up especially where the horses were not found but were identified; make contact with the owner to inform that we received a complaint and escalate to the Senior Inspector for trouble shooting.
  • Issue fines and written warnings in accordance with the City of Cape Town by-law.
  • Issue written warnings to owners and drivers in contravention of the Animal Protection Act.
  • Assist with confiscations in accordance with the Animal Protection Act.
  • Provide safe transportation of confiscated horses to the Epping clinic site or the R&R, as required
  • Attend the E53 training sessions at the Epping clinic site.
  • Take responsibility for the day-to-day care and regular maintenance of the Patrol Call-Out and Response Services vehicle.
  • Maintain vehicles in good condition.
  • Ensure vehicles are clean both inside and out at all times.
  • Ensure vehicles are serviced timeously, in conjunction with the Field Logistics and Support Assistant
  • Report any damage to the General Manager immediately.
  • Ensure safety precaution procedures regarding the Association vehicles are followed.
  • Ensure that the accident procedure and protocols are adhered to and that the relevant paperwork sample for this event is kept in the vehicle at all times.
  • Liaison as necessary with other animal welfare organisations and relevant authorities regarding the working cart horses and after hour calls.
  • Maintain working relationships between external organisations.
  • Network with security companies, neighbourhood watches and law enforcement.
  • Provide education to cart horse owners and drivers on all aspects of the welfare of the working horse.
  • Assist with workshops and meetings with cart horse owners and drivers.
  • Liaise with all departments regarding workshops and meetings.
  • Ensure you offer hands on practical education on the road.
  • Contribute to the public awareness and fundraising activities of the organisation.
  • Support the Fundraising/PR department with horse related events and queries.
  • Assist at promotions, events or functions if requested.
  • Provide information and photographs of cases and work done by the Patrol Call-Out and Response Service when requested for printed and electronic publications.
  • Develop personal and work related skills through training as provided by the organisation.
  • Respond to after-hours calls in accordance with After Hours Roster.
  • Identify and order new number plates to replace the illegible or broken ones.
  • Maintain a high standard of relationship building and PR with the regular complainants.
  • Ensure networking with Law Enforcement (including SAPS and Metro Police), networking with the municipal dump people and set up the necessary training for all.
  • Attendance of NHW AGM’s or other meeting invites.
  • Set up and maintain the NHW WhatsApp group network.
  • Identify the training needs for NHW groups, including the set 12 training sessions a year per area and set up the training for NHW groups. Keep a register of attendance and issuing certificates of attendance if required.

Administrative:

  • Accurately complete and submit all paperwork pertaining to your portfolio, to the office on a daily basis (trucking sheets, inspection forms, complaint forms, CoCT paperwork as per the Memorandum of Agreement etc.)
  • Completed a monthly vehicle check-list and submit to the General Manager on or by the last day of each month.
  • Take photographs of all interesting/appropriate veterinary/abuse cases and submit to the Fundraiser for stories or the Senior inspector for trouble shooting
  • Prepare and provide monthly reports to the General Manager
  • Prepare special reports as required by donors or the General Manager as and when necessary
  • Manage the cash/payment systems relating to your portfolio, in accordance with the organisation’s policies and procedures